Knowledge Base. FAQ for the first time visitors. General Questions

    

Do you want to know more about GsmServer.com? There are some questions we hear frequently from our visitors. However, for more specific information please visit our Sales Chat!

GSM Products

Are you an official reseller of the products you sell?

Yes, we are official resellers of almost all products in our internet shop, including Vygis, Griffin Products, Universal Box, UFS-HWK, Multi-Box, NS Pro, UST Pro 2, SE Tool3, JAF and many others.

Do you provide warranty for the products you sell?

Proper functioning in accordance with the manufacturers' published specifications is fully guaranteed for all GSM products we sell. See our Warranty Terms for details.

How long is your warranty period?

GSMserver.com provides 180 day warranty for all your purchases starting the invoice date. See our Warranty Terms for details.

I have difficulties choosing the right product. Can you guide me?

Please contact us in the Sales Chat, and we will help you to choose the appropriate product according to your needs.

Orders and Payment

General rules on how to make a purchase on our web-site are available on page How to shop. Please read it first!

Do you have a minimum order?

No, we have no minimum order.

How can I get pricing and discount information?

Click "Buy now", and you will see the range of discount in case of purchasing more than one unit. Please consult our on-line sales managers for pricing if you want to purchase 10+ units.

Are the GSM products listed on your website actually in your stock? Why some of your products have no "Buy now" button?

Items that have "Buy now" button are available in our stock. If there is no "Buy now" button, the item is currently unavailable for ordering.

How can I buy a product that is out of stock?

This is a regular situation. There is the following reason for it:
All the products that are on stock and are able to be purchased are listed in our database. Once you pay for the order, the status of the order changes -- the product you ordered is moved to reverve. This can happen in three cases: 1) when you send us payment information (MTCN for Western Union or Money Gramm, or a confirmation letter for PayPal or Bank transfer) - then our sales managers set your order status into "Waiting for Money"; 2) when you manually prolong your order yourself in order to pay in a few days - status of your order then changes onto "Prolonged"; and 3) status "Paid" also automatically puts your ordered products into reserve (this works primarily if you pay with PayPal system).
Some of the items on our stocks are of many units, others are of single. If, for example, you purchased an item that was of only one unit on stock but did not provide an information on the payment, while somebody else also made an order with the same item and gave the info on has payment before you, the item moves into reserve and, as it is in reserve for that customer's order, goes to him rather,than to you.

How to solve this kind of problem?
Firstly, please choose the most appropriate for you and the fastest method of payment. As soon as you perform your payment, please send us either the required information (MTCN for WU and MG), or a notification letter (PayPal and BT). Secondly, if you do not plan to pay right after your order, please prolong your order manually at your order status page. This is not a recommended solution but sometimes in exclusive situations this can be done. Make a prolongation of your order only if you have firm decision to pay for it soon. And lastly, if nothing helps when you paid for your order and it appeared to be out of stock (we will inform you about this!), there are three solutions for you to choose:
1) to choose another item that is of the same price as the lacking product. We will write this option in a letter sent to you; 2) to put the amount of money of the lacking product on your balance, so you could save this money for your next order. In this case you should note this while sending us a letter after your next time order. 3) and the last one - just to wait until the missing product will appear on our stock so we could send you the package alltogether.

The product I would like to buy has no price.

This happens when the product is not yet available at our warehouse, and we don't know the exact price yet. To find out the estimated price, please contact us through the Sales Chat.

Does the product price cover the shipment cost?

No, the shipment is calculated separately when you place the order depending on your location and the shipment company.

Shipment Information

How fast can you ship an order?

All orders received before 12:00 noon (GMT) will be shipped the same or next day. Orders paid after 12:00 are sent on the next working day. After we have received your payment, we ship the product, and you recieve it in 3-7 days. If the product is located only in the Chinese warehouse, the shipment will take another 2 days.

What delivery services do you work with?

We work with the most popular delivery services, including DHL, TNT and FedEx.

How can I track my order while it is being processed?

We will give you the tracking number in an email after dispatching your order.

I placed an order a few days ago, but it has not been processed.

Please send us an e-mail including your order number. It is possible that we need more information before starting to process your order.

Do you send orders over the weekend?

No, we are open from Monday to Friday and dispatch all packages during week days. If you have placed an order on the weekend, we will process it on Monday.

My order came with a damaged (missing) item.

Report this as soon as possible, and we'll take appropriate actions.

Technical Issues

I haven't received the registration confirmation email.

Most often it happens because of mistakes made while entering the email address. If you do not get the confirmation email within a couple of hours, just repeat the registration.
IMPORTANT: DO NOT use free webmail services, such as Yahoo!, Hotmail, etc.!

I am having problems logging into my account.

Please write to info@gsmserver.com and explain the situation in detail. Also we need to know exactly the page that this error occured at.